Technical Support
What do I do if my Chromebook breaks?
If a Chromebook malfunctions or has accidental damage we are to swap out the broken device so a student can continue using it. Please complete a help desk ticket request HERE and you will be contacted to arrange the swap.
Please be aware that students are welcome to use Chromebooks for non-learning activities, but all student accounts are filtered and monitored. Parents will be notified if explicit content is accessed and continued inappropriate use may result in the suspension of that student’s district account. If a student has a personal device, we recommend that the Chromebook be used only for learning activities and any personal activities happen on their personal device. School issued Chromebooks are managed and configured with all of the applications that students will need for their studies, including state-mandated secure test browsers used for taking assessments. If you have any questions, please reach out to the Director of Strategic Operations, Tyler Murchison (tyler.murchison@swake.org).
