Technology » Technical Support

Technical Support

What do I do if my ChromeBook breaks?


If a Chromebook malfunctions or has accidental damage we are able to swap out the broken device so a student can continue using it. Please complete a help desk ticket request, using YOUR STUDENT EMAIL ADDRESS, at https://southernwake.on.spiceworks.com/portal_registrations and you will be contacted to arrange the swap. 

Please be aware that students are welcome to use Chromebooks for non-learning activities, but all district accounts are filtered and monitored. Parents will be notified if explicit content is accessed and continued inappropriate use may result in the suspension of that student’s district account. If a student has a personal device, we recommend that the district owned Chromebook be used only for learning activities and any personal activities happen on their personal device. School issued ChromeBooks are managed and configured with all of the applications that students will need for their studies, including state mandated secure test browsers used for taking assessments.  

If you have any questions, please reach out to the Technology Director, Maria Smith, at smith@swake.org.